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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

93%
91%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"A+ on everything. Everything was handled smoothly and professionally and with care, and I really appreciate the time spent with me after the procedure was over."

"I was very impressed with the facility and the receptionists and the professionals. Everyone was accommodating and pleasant. It was well worth continuing my coming from Florida and have procedures done here."

"The Staff and Doctor were great and they made the procedure great for me! Also, this was my 3rd one and I tried to make it FUN! They made me feel very comfortable and they Cared! I will be back in 3 to 5 years."



"My procedure was right on time. I would recommend the facility to all my friends. "

"The entire staff was excellent ~ professional, approachable, friendly and helpful. I felt totally at ease. Dr. Salas has a wonderful bedside manner and it is reflected in the nurses and reception. Thank you!"

"I had a very positive experience, this was my first colonoscopy and the staff were incredibly professional and made me feel completely at ease."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.